top of page
River

Terms of use

Last Updated: March 5, 2026

“Adriatic Wheels” ("we," "us," or "our") operates the website and mobile application for car rental services in Montenegro (the "Service"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use our Service.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use the Service.

Personal Information You Provide:

  • Account Information: When you create an account, we collect your name, email address, phone number, date of birth, driver's license details, and payment information (e.g., credit card details processed via secure third-party providers).

  • Rental Information: Details about your rental requests, including preferred vehicle types, rental dates, locations, and any special requests.

  • Communication Data: Information from emails, chats, or support tickets you send us.

  • Verification Data: Proof of identity, such as passport or ID scans, for age and eligibility verification.

Automatically Collected Information:

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the Service, and referral sources.

  • Location Data: If you enable location services, we collect your approximate location to facilitate rentals (e.g., nearest pickup points).

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, improve functionality, and deliver personalized ads. You can manage cookie preferences through your browser settings.

Information from Third Parties:

  • We may receive data from partners, such as payment processors, background check services, or advertising networks.

We do not collect sensitive personal data (e.g., racial or ethnic origin, political opinions) unless required by law for specific purposes.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Service, including processing rentals, managing accounts, and sending confirmations.

  • Communicate with you about bookings, promotions, or updates.

  • Verify identity and prevent fraud.

  • Analyze usage patterns to enhance user experience.

  • Comply with legal obligations, such as tax reporting or law enforcement requests.

  • Deliver targeted advertising and marketing (with your consent where required).

3. Sharing Your Information

We share your information only as necessary:

  • Service Providers: With vendors for payment processing, hosting, analytics, or customer support (e.g., Stripe for payments).

  • Business Partners: With car rental affiliates or insurance providers to fulfill bookings.

  • Legal Compliance: If required by law, subpoena, or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • With Your Consent: For any other purpose with your explicit permission.

We do not sell your personal data to third parties.

4. Data Security

We implement reasonable security measures, including encryption, firewalls, and access controls, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law. For example, account data is kept for the duration of your relationship with us plus a reasonable period for legal claims (typically 7 years for financial records).

6. Your Rights

Depending on your location (e.g., under GDPR for EU residents or similar laws), you may have rights to:

  • Access, correct, or delete your personal data.

  • Object to processing or request restriction.

  • Withdraw consent (where applicable).

  • Port your data to another service.

To exercise these rights, contact us at info@adriaticwheels.com. We will respond within 30 days.

7. International Data Transfers

Your data may be processed in countries outside Montenegro, including the EU or US. We ensure adequate safeguards, such as Standard Contractual Clauses, for transfers.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from minors. If we learn of such collection, we will delete it promptly.

9. Changes to This Policy

We may update this Policy periodically. Changes will be posted here with the updated date. Continued use of the Service constitutes acceptance of the revised Policy.

10. Contact Us

For questions, contact: Adriatic Wheels Email: info@adriaticwheels.com

bottom of page